Shipping & Return Policies
Shipping & Return Policies
Free Shipping in the USA
(Lower 48 States)
We offer free Fedex Ground shipping for lower 48 US states. We are not able to ship to Alaska or Hawaii at this time.
Processing Time: In stock bikes dispatch within 3-5 Business Days
- USA: within 5 Business Days
- Canada: 5-7 Business Days (Contingent on Canadian Customs Clearance which is not in our control)
- Rest of the World: calculated at checkout Shipping step
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Please note that all ebikes that are in stock dispatch within 3-5 business days.
Return Policy
** Electric Bike Returns**
Our extensive quality control means that our products are thoroughly tested and ultra-reliable by industry standards. All products are warranted to work as described on arrival and for the warranty period. If there is a warranty claim, it will be assessed by FLX BIKE and new parts will be delivered upon the claims approval. FLX BIKE will accept the return of warranted components. If there is a major fault with the product, contact FLX BIKE immediately. FLX BIKE will not accept returns for change of mind.
**Accessories and Apparel Returns**
FLX BIKE has a 14-day return policy on Accessories and Apparel. A refund or exchange will be issued when product is returned in its original condition and original packaging. Items that appear to be used, altered or missing original packaging will be subject to a restocking fee.
**To review more information on our return policy, please visit this link.
