To keep open communication with our customers we use the Zendesk support system to handle incoming queries.
Anytime you contact us, a ticket is created and stays open until someone from the team completely resolves it.
Submit A Support Request Ticket - CLICK HERE
Self Service
The great thing about this system is that if you have a quick question about a common issue, you won't have to sit around waiting for our response.
The system will suggest articles which contain more info, videos etc. of the most common questions that may come up on your FLX journey.
Whether you want to go to the support home, get technical support, or get basic info before purchase, by using Zendesk for customer support we are here to help assist you in your eBike purchasing journey and after purchase as well!
If you want more specific information on bikes themselves make sure to go to our home page or look through our blogs for vital information!
Shipping Questions?
Shipping times are always an estimation, as we can only control so much in regards to shipping but we will ensure we stay in touch when changes occur. Thanks for understanding!
Other Questions?
Customers are always welcome to contact us directly here on our direct phone line at 901-602-4877. We take calls as they come in and do our best to return any missed calls within 24 hours.