Aug 27, 2024
by Brendan Murphy

Customer Spotlight: Wendy's journey to find a perfect eBike

Aug 27, 2024
by Brendan Murphy

At Superhuman Bikes, we love hearing from our customers about how our bikes transform their riding experiences. Today, we're thrilled to share Wendy story—a testament to how the right ebike can make a difference.

Wendy faced significant challenges due to debilitating arthritis in her knees, hips, back, and ankles, making traditional biking extremely difficult. Frustrated by painful rides and joint flare-ups, she decided it was time for a change.

Determined to find a solution, Wendy researched ebikes, specifically looking for a mountain bike that would suit her love of trails and off-road adventures. She preferred a mid-motor style for ease of maintenance and better balance. Her search led her to the F5 Trail, now part of the Superhuman Bikes lineup.

Impressed by the F5 Trail’s specs—including the Shimano Deore drivetrain, Magura hydraulic brakes, 130mm Suntour fork, and powerful Bafang M600 motor with an 840 WH Samsung battery—Wendy felt it offered great value compared to pricier alternatives. Although initially skeptical, the generous return policy gave her confidence to purchase.

When the F5 Trail arrived, Wendy was thrilled with its performance. After charging the battery, she took her first ride and was pleasantly surprised by the immediate response of the pedal-assist. She enjoyed nearly 8 miles of smooth riding and successfully climbed a steep hill without dismounting—a feat she hadn't managed before. With 11 miles on the odometer and about 88% battery life remaining, the bike exceeded her expectations and made the return policy unnecessary.

Wendy’s Observations:

Derailleur Adjustment: As expected with new bikes, the derailleur needed some fine-tuning.
Weight Considerations: At over 60 lbs with the battery and extras, the bike is quite heavy. Removing the battery makes it easier to handle but still on the heavier side.
Brake Adjustment: The rear brake required some adjustments after the first ride, but the hydraulic brakes are notably responsive.
Future Upgrades: Wendy plans to switch out the cassette and consider a tubeless tire setup for a quieter ride.
Trail Regulations: The F5 Trail’s class 3 speed (28 mph) might affect trail access in some areas.

Overall, Wendy is thrilled with the F5 Trail's performance, praising its durability and exceptional specs for the price. The bike's responsive motor and impressive range have made her rides more enjoyable and less challenging. Even her local bike shop mechanic was impressed!

Thank you, Wendy, for sharing your experience. We’re delighted to hear how the F5 Trail has enhanced your riding adventures. For those considering an ebike, Wendy’s story highlights how the right choice can transform your riding experience. Explore our range at Superhuman Bikes and find the perfect match for your needs.

Happy riding!

If you have a story about how our bikes have impacted your life, we'd love to hear it! Contact support@superhumanbikes.com for a chance to get your story spotlighted.

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Frequently Asked Questions

Have a question? We've got answers.

What's the best commuter ebike?

For daily commuting, the Babymaker II Pro is our most popular pick. It weighs just 35 lbs — light enough to carry up stairs or onto transit — and its Gates Carbon Belt Drive means virtually zero maintenance. A single charge gets you 20–70+ miles depending on assist level.

If you want cargo capacity and a more upright position, the Moonrider is a great alternative with dual racks and a Bafang mid-drive motor that handles hills with ease.

What's the best lightweight ebike?

The Babymaker II is our lightest model at just 33 lbs — significantly lighter than most ebikes on the market. Its minimalist frame and compact battery keep the weight down without sacrificing range or performance. Perfect if you need to carry it up stairs or store it under a desk.

Do I need a license to ride a Superhuman ebike?

In most US states, no license, registration, or insurance is required to ride an ebike — as long as it meets federal ebike classification standards. Most Superhuman models meet these requirements. Rules vary by state and municipality, so we recommend checking your local laws, especially for Class 3 bikes on trails or shared paths.

What's a fat tire ebike?

Fat tire ebikes feature oversized tires — typically 4 inches wide or more. Those wide tires give you more traction on loose surfaces like sand, gravel, and snow, better shock absorption, and increased stability at low speeds or in technical terrain. Great for riders who want to go off the beaten path or ride year-round regardless of conditions.

If you're looking for the best fat tire electric bike for all-terrain riding, the Superhuman Bikes Bomber is our top pick. The Bomber is a 750W scrambler-style fat tire ebike built to go anywhere — sand, trails, dirt roads, or city streets. It runs on a 48V 17Ah battery with 40+ miles of range, 20-inch fat tires for maximum grip, hydraulic brakes, dual suspension, a comfortable bench seat, and optional foot pegs for a moto-inspired feel. Available in multiple colors and two configurations, it's one of the most capable and versatile fat tire ebikes on the market.

What's the best ebike for beginners?

We recommend the Moonrider or the Photon for riders new to ebikes.

The Moonrider has a step-through frame (easy to mount and dismount), an intuitive mid-drive motor, and comes with front and rear racks so you can start using it for real errands right away. Its Shimano 10-speed lets you gradually learn how to blend pedal assist with gear selection.

The Photon is a great option if you want something lighter with a throttle option, so you can start by letting the bike do the work and increase your own pedaling input as you get comfortable. It ships 95% pre-assembled — front wheel, pedals, and handlebars and you're ready to ride. (And they glow in the dark!)

How long does shipping take?

All in-stock Superhuman bikes ship within 3–7 business days of order confirmation. You'll receive a tracking number via email once your order leaves our warehouse. For the most current availability on specific models, check the product page or contact our support team.

What's the longest range ebike in your lineup?

The Weapon leads the lineup with 70+ miles of range on its 840Wh battery — the highest-capacity battery we offer. The F5 Trail also carries an 840Wh battery and delivers 50+ miles per charge under typical conditions.

Real-world range depends on rider weight, terrain, wind, temperature, and how much you pedal vs. rely on the motor. Using lower assist levels and pedaling more actively will always extend your range.