Warranty Policy

FLX Bike Standard Warranty Policy

FLX BIKE warrants that all new FLX products are warranted to the Buyer against manufacturing defects in materials and/or workmanship for a period of (1) year from the date of delivery. The warranty period is calculated from the point of delivery. The original receipt of purchase is required to establish proof of purchase and must be provided to FLX BIKE for all warranty claims. FLX BIKE will require the customer to complete a MANDATORY standard procedure for warranty claims that will involve media such as photos and videos to help FLX BIKE after sales staff establish the fault with the product. The customer will be charged a return shipping fee of $150 for bikes shipped in the USA.

Only the individual components themselves are covered by the warranty. The removal, assembly, and tuning requirements of the component is borne by the customer making the claim. The costs/inconvenience caused by the loss of use of the product, is not covered whilst the warranty procedure takes place. The warranty for replacement components will be based on the date of delivery. Under no circumstance will a replacement component have a warranty date different than the original date of delivery. If a replacement is necessary due to a defect in materials and/or workmanship, then upon return to FLX, the component will be replaced during the warranty period.

FLX will have no obligation under this limited warranty in the event the product is damaged or destroyed as a result of any of the following events: component use on a non FLX product, damage or destruction by abuse; collision; theft; improper maintenance or mishandling of the product; natural forces such as wind, lightning, hail, etc.; any willful or negligent act; penetration, or opening of the product casings in any manner. Replacement will be honored only by FLX.

This is FLX’s exclusive warranty. No party is granted express or implied authority to change or annul this warranty in any manner. Implied warranty including that of merchant-ability and fitness for a particular purpose are expressly limited in duration to the duration of this warranty. FLX disclaims any liability for special, incidental or consequential damages.

This warranty is not meant to suggest or imply that the products cannot be broken or will last forever. It does mean that the product is covered subject to the terms of the warranty. This warranty applies only to the original Buyer of the product and is not transferable to subsequent owners or any other party. This warranty is void if the product is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use, at the sole discretion of FLX.

Warranty Exclusions

This warranty does not cover:
• normal wear and tear
• damage or failure from abuse, neglect, misuse, or accident
• damage from stunt riding, ramp jumping, acrobatics, competitive events, such as bicycle racing, bicycle motocross racing, or similar activities or any activity that is not consistent with the intended use of the product
• damages resulting from improper charging of the battery pack or use of any charger not supplied by FLX
• installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the product as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads, chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose whatsoever, other than by FLX
• All warranties are void if the product is used for any purpose other than the reasonable intended use of the product. Additionally, this warranty does not cover damage associated with commercial use.
• Aftermarket components or modifications
All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.

Warranty Procedure

Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”) must be obtained by the original purchaser from FLX. The original Purchaser must contact a FLX representative to discuss the problem with the product and to obtain a WPRAN. Upon issuance of a WPRAN, the product component(s) must be returned to FLX. The original Purchaser is responsible for the return of the product, undamaged in transit, to FLX for warranty work and for the costs associated with shipping the component(s) when returning them. If FLX BIKE determines a warranty claim is valid and conforms with this warranty, FLX will replace component(s). For valid warranty claims hereunder, FLX will reimburse the original Purchaser for shipping costs incurred as a result of returning the product to FLX for warranty work at standard ground shipping rates, and FLX will pay for shipping costs to return the product to the original.

**Limited Remedy.** Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts at the sole discretion of FLX BIKE. In no event shall FLX BIKE be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Click here to see Mullbery's Extended Offer policy.